Refund Policy

1. General Refund Policy

At iptvzoro.shop, we aim to provide a reliable and high-quality IPTV service.

Due to the digital nature of our services and instant activation after purchase, refunds are generally not available once the subscription has been activated or used.

This policy ensures fairness for all users and helps prevent misuse of our service. Please read this policy together with our Terms of Service.

2. Free Trial – Test Before You Buy

We strongly recommend using our free trial (when available) before purchasing.

The free trial allows you to:

  • Test streaming quality

  • Check available channels

  • Verify device compatibility

  • تجربة الخدمة بدون أي التزام

This helps ensure the service meets your expectations before making a payment.

3. When a Refund May Be Considered

Refunds may be considered only in exceptional cases:

Service Outage
If the service is completely unavailable for more than 72 consecutive hours due to an issue on our side.

Non-Delivery of Service
If you did not receive access after payment and the issue is not resolved within 48 hours.

Billing Errors
Such as duplicate charges or payment processing errors.

All requests are reviewed on a case-by-case basis.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Dissatisfaction with content or channel selection

  • Internet issues or slow connection

  • Device incompatibility or incorrect setup

  • Violation of our Terms of Service

  • Forgetting to cancel a subscription

  • Change of mind after activation

  • Temporary buffering or interruptions

  • Unavailability of specific channels

Channel availability may change at any time and is not guaranteed.

5. How to Request a Refund

If you believe you qualify for a refund, contact us within 7 days of the issue.

Please provide:

  • Your email address

  • Subscription details

  • Description of the issue

  • Any supporting evidence (if available)

Incomplete requests may be delayed or declined.

6. Refund Processing

If approved:

  • Refunds are issued to the original payment method

  • Processing time is typically 7–14 business days

  • Additional delays may occur depending on your bank

7. Subscription Cancellation

You may cancel your subscription at any time.

Please note:

  • Cancellation does not guarantee a refund

  • Access remains active until the end of the billing period

  • No partial refunds are provided

8. Changes to This Policy

We may update this Refund Policy at any time.

Any changes will be posted on this page. Continued use of our service means you accept the updated policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us via our website:
iptvzoro.shop